Job Description
We’re hiring customer-focused Customer Service Representatives to support a well-known utilities organization onsite in Albuquerque, NM. This is a long-term opportunity for professionals who thrive in a fast-paced call center environment and are passionate about first-call resolution!
What You’ll Do:
+ Handle 40–50 inbound calls per day, plus emails and chat
+ Assist customers with:
+ General utility service questions
+ Billing and payment arrangements
+ Collections related to payment plans
+ Service connections and disconnections
+ Navigate up to 5 software systems using dual monitors
+ De-escalate customer concerns independently with a focus on one-call resolution
Required Qualifications:
+ 1–2 years of call center experience
+ Strong de-escalation and problem-solving skills
+ Experience working across multiple systems simultaneously
+ Interest in a long-term career...
What You’ll Do:
+ Handle 40–50 inbound calls per day, plus emails and chat
+ Assist customers with:
+ General utility service questions
+ Billing and payment arrangements
+ Collections related to payment plans
+ Service connections and disconnections
+ Navigate up to 5 software systems using dual monitors
+ De-escalate customer concerns independently with a focus on one-call resolution
Required Qualifications:
+ 1–2 years of call center experience
+ Strong de-escalation and problem-solving skills
+ Experience working across multiple systems simultaneously
+ Interest in a long-term career...
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