Job Description
Job Description
+ On a day to day basis, representatives will be expected to handle customer phone calls, emails, and chat lines regarding their utility service needs.
+ Reps will learn up to 5 different software sites/programs.
+ Taking 40-50 inbound calls a day.
+ All calls will be with customers throughout NM in regards to:
+ General questions on service for utility service needs
+ Payment/billing arrangements for customers
+ Collections due to COVID payment plans
+ Connecting and/or disconnecting service
Qualifications
+ Ability to deescalate calls without transferring to management for solutions
+ Seeking 1-2 years of call center experience
+ Someone who has worked with 3-5 software programs at one time and can toggle between programs
+ Ability to utilize dual computer screens as well
+ Someone who is focused one call resolution (this is something the com...
+ On a day to day basis, representatives will be expected to handle customer phone calls, emails, and chat lines regarding their utility service needs.
+ Reps will learn up to 5 different software sites/programs.
+ Taking 40-50 inbound calls a day.
+ All calls will be with customers throughout NM in regards to:
+ General questions on service for utility service needs
+ Payment/billing arrangements for customers
+ Collections due to COVID payment plans
+ Connecting and/or disconnecting service
Qualifications
+ Ability to deescalate calls without transferring to management for solutions
+ Seeking 1-2 years of call center experience
+ Someone who has worked with 3-5 software programs at one time and can toggle between programs
+ Ability to utilize dual computer screens as well
+ Someone who is focused one call resolution (this is something the com...
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