Job Description

The Customer Service Representative will be responsible for answering phone calls, replying to emails, to answer questions, solve problems, quote, enter orders, sourcing, leveraging pricing with vendors and promoting our organization's products and services. They will also research and resolve complaints to ensure customer retention and satisfaction. Working collaboratively with their colleagues has a focus on building strong customer relationships and their profitability to drive both the customer’s and the company’s success.

DUTIES AND RESPONSIBILITIES:

  • Handles customer and sales interactions via phone, email and tickets within the Customer Care Box

  • Log into phone system (Office @ Hand) and use appropriate codes for activities

  • Process requests for quotations, order entry and product questions from customers; as needed provides on-demand expediting

  • Ensure accurate order entry and timely feedback to customer inquiries

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    Job Details

    Location
    Allentown, Pennsylvania, United States
    Job Type
    Full Time
    Category
    Information and Record Clerks
    Posted Date
    February 06, 2026
    Deadline
    March 18, 2026