Job Description
Description We are looking for a dedicated Customer Service Representative to join our team in Alpharetta, Georgia. In this role, you will provide exceptional support to customers by addressing their inquiries, managing orders, and resolving issues effectively. This is a Contract position offering a dynamic opportunity to contribute to both B2B and B2C interactions.
Responsibilities:
• Respond to inbound customer calls and provide accurate information regarding products and services.
• Process customer orders promptly and ensure all details are correctly entered into the system.
• Address and resolve customer concerns, escalating issues to the appropriate department when necessary.
• Route calls to the correct internal teams to ensure a seamless customer experience.
• Utilize CRM tools, such as Salesforce or SAP, to manage customer interactions and maintain accurate records.
• Deliver attentive and courteous service to both B2B and B2C customers.
• Collabo...
Responsibilities:
• Respond to inbound customer calls and provide accurate information regarding products and services.
• Process customer orders promptly and ensure all details are correctly entered into the system.
• Address and resolve customer concerns, escalating issues to the appropriate department when necessary.
• Route calls to the correct internal teams to ensure a seamless customer experience.
• Utilize CRM tools, such as Salesforce or SAP, to manage customer interactions and maintain accurate records.
• Deliver attentive and courteous service to both B2B and B2C customers.
• Collabo...
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