Job Description
ENSTAR is on a mission to deliver safe and reliable natural gas to Alaskans. If you share our passion for these values and are eager to make a meaningful impact, we invite you to join our dedicated team.
What You Will Do:
As a Customer Service Representative, you will play an essential role within our Anchorage Customer Accounting Department, reporting to the Customer Accounting Supervisor. Your responsibilities will include, but are not limited to:
Respond to customer questions and concerns via phone (call center environment), customer service lobby, and through correspondence.
Enter customer applications and miscellaneous changes into ENSTAR's Customer Care and Billing (CC&B) software system.
Initiate work orders for the Meter Reading, Service, Distribution and Measurement departments via computer software system, process work orders for customers.
Research account and billing discrepancies; perform account adjustments as necessary.
What You Will Do:
As a Customer Service Representative, you will play an essential role within our Anchorage Customer Accounting Department, reporting to the Customer Accounting Supervisor. Your responsibilities will include, but are not limited to:
Respond to customer questions and concerns via phone (call center environment), customer service lobby, and through correspondence.
Enter customer applications and miscellaneous changes into ENSTAR's Customer Care and Billing (CC&B) software system.
Initiate work orders for the Meter Reading, Service, Distribution and Measurement departments via computer software system, process work orders for customers.
Research account and billing discrepancies; perform account adjustments as necessary.
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