Customer Service Representative

**What is the job about?**
- Create tickets, e.g. RFI (request for information), RFQ request for quotation) and OEW (order entry workflow), for own processing or for forwarding to the back office.
- Create processed offers according to the description.
- Track offers according to specifications (e.g. sales guidelines).
- Follow up on Customer interactions within set SLA.
- Provide standard pricing and delivery information.
- Identify business opportunities and handover to external sales.
- Create, delete and maintain Customer contact data in the SAP CRM system.
- Enter the incoming orders, whether manual or electronic to ensure fast, accurate order management in line with world class customer service.
- Contact Customers or internal stakeholders to resolve missing order data at the time of entry into SAP to enter an executable order.
- Manage Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and inter...