Customer Service Representative

Overview

As a Member of the Support Services Centre team you will report to the Customer Service Team Lead. Your responsibilities will include managing all the customer service enquiries and requests, including resources reservations, work orders relating to maintenance requests or general knowledge of Alice Springs. You will work with the SSC Planning and Scheduling team to create SAP work order notifications, close out work orders, and monitor SAP and Manage Engine dashboards.

Active TS/SCI with Polygraph Clearance (No exceptions—only cleared candidates will be considered) or Australian Citizen who can obtain the appropriate level of security clearance.

ESSENTIAL RESPONSIBILITIES

• Manage site office operations including room and phone payments, Wi-Fi passwords, online accounts and locker assignments.
• Work Order administration management including close outs and scanning.
• Site office and accommodation room re...