Customer Service Representative, Australia

Customer Service Representative, Australia

We are seeking a talented and customer-focused Customer Service Representative to join our innovative team in Australia. As a key player in our customer service department, you'll have the opportunity to provide exceptional support to our clients, ensuring their satisfaction with Exelot’s logistics solutions. Collaborate with a diverse group of professionals to deliver outstanding customer experiences.

Responsibilities:

• Provide exceptional customer support through various channels (phone, email, chat), addressing customer inquiries and resolving issues promptly and efficiently.
• Assist customers with order tracking, shipping information, and product-related questions.
• Handle and resolve customer complaints, ensuring a high level of customer satisfaction.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other departme...