Customer Service Representative Back office

Customer Service Representative Back Office

Connext Bogota, D.C., Capital District, Colombia

Overview

The Intake Specialist is responsible for facilitating the onboarding and ongoing support of participants in COBRA benefits plans. This role serves as the initial point of contact for individuals navigating COBRA enrollment, ensuring a smooth and accurate intake process.

Responsibilities

• Administer COBRA enrollments, ensuring participants are properly enrolled in the correct benefits plans.
• Provide clear guidance to COBRA participants about their benefits options, coverage, and election processes.
• Work directly with insurance carriers to ensure participants are enrolled in the appropriate plans.
• Manage the timely and accurate processing of COBRA terminations for participants who are no longer eligible, whether voluntary or involuntary.
• Regularly verify participant status with insurance carr...