Customer Service Representative

The customer is everything at DAP and our Customer Service Representatives take first class care of them.  They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will keep orders on-track and on-time.  
Upon completion of the training program, this rep will work 8:30 am - 5:00 pm.
RESPONSIBILITIES:
* Responsible for maintaining a high service level and low abandon rate by ensuring customer calls are answered in a timely manner. Answering the customer calls using excellent phone techniques. Provide tracking details to final destination upon customer request.
* Responsible for accurate order entry of all incoming orders via phone, fax, and email.  Responsible for tracking and monitoring of all orders from entry to shipment. Confirmation of all orders received to the customer within 24 hours providing valid expected ship dates.
* Responsible for t...