Customer Service Representative – Benefits Enrollment Analyst

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.



Job Title: Customer Service Representative – Benefits Enrollment Analyst

Location: Mclean, VA ( Remote )




Summary: To assist the Principal HR Specialist/Sr. Specialist in an assigned Human Resource sub-function such as HR Help Center.




Responsibilities:

HR Help Center: Process associate's concerns, inquiries, and requests relating to Benefits enrollment: Handles and resolves Tier cases within hours following quality standards of Local Work Instructions and HR Operations' Official Playbook; Redirects and assigns Tier cases to appropriate HR functions and ensures resolution.

Acts as front-facing HR resource to associates for other HR admin requirements.

Qualifications:...