Customer Service Representative

We are looking for a Customer Service Representative to handle an International Voice Process. In this role, you'll solve routine problems by following established guidelines and escalating complex issues when necessary. You'll work within a team, with clear instructions on daily tasks and new assignments, and contribute to the team's overall workload while maintaining a focused scope of work as an individual contributor.

Key Responsibilities

• Solve routine customer problems effectively, primarily by following established guidelines and referring to general protocols.
• Manage daily work tasks with detailed to moderate levels of instruction, ensuring decisions align with impact on your work.
• Engage in routine interactions primarily within your team and with your direct supervisor.
• Become well-versed with basic statistics and business terms relevant to daily op...