Customer Service Representative

Opportunity Customer Support International Voice Process

Immediate Joiners Preferred.

Work Model - 5 Days Office

Job Description

Location: Bangalore Whitefield

Shifts: 24/7 (rotational)

Joining: Immediate

Job Title: Customer Service Representative

Key Responsibilities

Inbound Phone Handling:

• Answer inbound customer calls and provide updates on SR/ASR/Incident progress.
• Add comments in tickets for faster processing aligned with customer requests.
• Guide customers on creating service requests, ASRs, and incidents appropriately.
• Support customers with self-service enablement.
• Validate and adjust ticket priorities based on business justification.
• Provide support on lead time and stakeholder connections.
• Guide custo...