Job Description

A local Credit Union based out of Washington is interested in hiring Customer Service Representative to their team onsite in Richland, WA. These positions are long term opportunities with a positive growth structure!

Description

  • Provides outstanding service to promote deep and lasting member relationships.
  • Answers general inquiries and performs account maintenance via phone or email channels.
  • Meets/exceeds key critical metrics.
  • Researches and resolves problems under the mentorship of the MCC Supervisor or MCCR Lead with a sense of urgency.
  • Takes ownership of member concerns, sets the expectations, and provides timely follow-up/resolution.
  • Sees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships.
  • Maintains knowledge of credit union policies, procedures, and regulations.
  • Performs other duties as assigned.

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