Job Description

A local Credit Union based out of Washington is interested in hiring Customer Service Representative to their team onsite in Spokane Valley, WA. These positions are long term opportunities with a positive growth structure!
Description

+ Provides outstanding service to promote deep and lasting member relationships.

+ Answers general inquiries and performs account maintenance via phone or email channels.

+ Meets/exceeds key critical metrics.

+ Researches and resolves problems under the mentorship of the MCC Supervisor or MCCR Lead with a sense of urgency.

+ Takes ownership of member concerns, sets the expectations, and provides timely follow-up/resolution.

+ Sees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships.

+ Maintains knowledge of credit union policies, procedures, and regulations.

+ Performs other duties as assigne...

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