Customer Service Representative - Bilingual

Customer Service Representative Thomasville, GA | Temp to Perm | $15.00 - $20.00 / Hour A local insurance company is looking for a customer service representative to help with ensuring positive customer relations, input data, take inbound calls, and troubleshoot. This company is well established in the insurance industry and is nationwide. You will be expected to take ownership of your position, completing tasks in a timely manner and treating each customer interaction with care.Responsibilities

Ensure all incoming calls are answered within 2 rings 

Address basic questions and resolve customer concerns through consistent application of our policies and procedures

Ensure all policy changes are documented in writing or via audio recording 

Document all policy-related calls in policy notes

Assist customers by taking premium payments through a variety of payment methods

Assist agents with commission or policy-related questions...