Job Description

The Customer Services Representative is responsible for the effective end‑to‑end administration of the customer service function, from order receipt through to delivery. The role requires a proactive, customer‑focused mindset to ensure high levels of customer satisfaction while supporting Sherwin‑Williams’ commercial objectives. Acting as a key intermediary between customers, the commercial team, and the Finance function, the Customer Services Representative coordinates the flow of trade, ensuring accuracy, timeliness, and clear communication, with support from the CS Supervisor.

Working Pattern

This is an onsite role at Unit 2, Junction Six, Industrial Park, Birmingham, B6 7JJ, working Monday to Friday:
• 08:00 – 17:00 (Monday to Thursday)
• 08:00 – 16:00 (Friday)

  • Take delivery of the orders by e-mail/phone.
  • Checks stocks for supply of the orders.
  • Can handle all levels of complexity in orders (including export paperwork and certific...

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