Job Description
USA and Canada Customer Service Representative, Bogota Colombia
Collaborate with innovative 3Mers around the world
As a Customer Service Representative, you will play a key role in USA and Canada (USAC) within the Safety & Industrial Business Group. In this role you will be able to work in a fast-paced environment, directly servicing our external business customers via phone calls, emails, and systematic communications. Your primary focus will be receiving phone calls that can include requests for product pricing, product availability or existing order tracking but can also include customer issues or complaints. The resolutions and responses to these calls are dependent upon each situation and can range from providing information from our primary systems to further investigation or engaging additional teams for escalation. Outbound emailing is also necessary for providing product pricing, product availability or order status updates to external customers.
The impact you will m...
Collaborate with innovative 3Mers around the world
As a Customer Service Representative, you will play a key role in USA and Canada (USAC) within the Safety & Industrial Business Group. In this role you will be able to work in a fast-paced environment, directly servicing our external business customers via phone calls, emails, and systematic communications. Your primary focus will be receiving phone calls that can include requests for product pricing, product availability or existing order tracking but can also include customer issues or complaints. The resolutions and responses to these calls are dependent upon each situation and can range from providing information from our primary systems to further investigation or engaging additional teams for escalation. Outbound emailing is also necessary for providing product pricing, product availability or order status updates to external customers.
The impact you will m...
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