Customer Service Representative

Lake Pleasant RV Park is looking for a new customer service representative.  We offer year-round sustainable employment for all of our employees. We are looking for long-term, full-time, and part-time employees. Are you looking for a new adventure?



We are a family-owned business serving the RV Community on a nightly, weekly, and seasonal basis. Our ideal candidate will be comfortable interacting with guests from all over the world, have a pleasant and welcoming demeanor, and be willing to work in a team environment. Weekend and (some) holiday work is a must.  Propane tank filling training and pumping ability is a requirement for this position.

 

Qualifications for consideration:

• Draft correspondences and other formal documents


• Plan and schedule reservations


• Greet and assist onsite guests


• Answer inbound telephone calls


• Develop and implement organized filing systems


• Perform all other office tasks


• Customer Service (create a pleasant, welcoming environment for guests)


• Computer experience (especially Excel, google suite, and any new programs)


• Ability to pump propane into cylinders and motor homes (lifting of tanks is necessary)


• Multitasking/sense of urgency/pro-activeness


• Cleaning office/Laundry room


• General building maintenance/restroom cleaning


• Knowledge of the surrounding cities and ability to give directions


• General knowledge of RVs is a significant plus


• Work in a team-based environment


• Work with limited directions, learning the system and being proactive


• Pay is determined based on experience


• Weekend work is required


• Back-to-back shifts are a possibility


• A STRONG understanding of the importance of attendance requirements due to the limited staffing.


• Must be able to pass a full background check before a formal job offer.

What will help you excel in this position: 
 
·         Proficiency in using technology to support work activities, e.g., expertise in Adobe and Excel with proven ability to develop charts and graphs to summarize information for reporting.

·          Communicate effectively on the telephone, in person, and in written correspondence.

·         Prioritize workflow and complete multiple tasks simultaneously and accurately.

·         Detail-oriented and highly organized with proven follow-up capabilities.

·         Processing accounts payable.

·         Reconciling cash receipts.

·         Auditing financial statements.

·         Entering information into the daily monetary logged database:
 - Reconciling Bank Statements
 - Record transactions
 - Processing Payments via Credit card machine