Customer Service Representative

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Service Representative to join their team in Braga.

Position: Customer Service Representative

Location: Braga, Portugal

Work model: On Site

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems.

• Responsible for managing back office reservations, ticketing, modifications, cancellations.

• Foster positive relationships by delivering prompt and courteous support.

• Support customer satisfaction and long-term engagement by ensuring effective resolution of issues.

• Maintain a pro...