Customer Service Representative

Position: Customer Service Representative

Location: Braga, Portugal

Work model: On Site

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems.

• Responsible for managing back office reservations, ticketing, modifications, cancellations. 

• Foster positive relationships by delivering prompt and courteous support.

• Support customer satisfaction and long-term engagement by ensuring effective resolution of issues.

• Maintain a professional and empathetic approach in all customer interactions.

• Work collaboratively with colleagues and leadership to achieve team objectives.

• Share insights on recurring challenges and suggest opportunities for process or se...