Customer Service Representative

Location: Remote

Employment Type: Full-time | Remote

Working Hours: Rotational shifts across different time zones

Client/Product: Portkeys )

Role Overview

We are seeking a Portuguese-speaking Customer Support Representative to support Portkeys as part of a global, multilingual customer support team. The role focuses on delivering high-quality customer service with clarity, consistency, and professionalism while working in a remote, time-zone-rotational environment.

Key Responsibilities

• Provide customer support in Portuguese and English via email, live chat, and phone.
• Handle customer inquiries, complaints, and product-related issues professionally and empathetically.
• Translate customer communications and support materials between Portuguese and English when required.
• Maintain accurate records of customer interactions and resolutions.
• Collaborate with internal teams to resolve complex cases and ...