Customer Service Representative

Shift days, hours and time zone: MON-FRI /TUE-SAT / SUN-THU 7 AM -8 PM ( 9 hours shift) CST

English required:B2+/C1

Salary: $

Job description: Responsible for answering all calls with professional courtesy and empathy. Provide excellent client service and the required information from clients and providers.

Responsibilities:Principal (Essential) Duties:

1 . Connect existing clients with their legal teams and quickly provide solutions for upset clients.}

2. Ensure that phone calls from insurance adjusters and medical providers are directed to the correct paralegals and attorneys all while protecting client information and privacy.

3. Assist potential new client to be redirect to Intake department.

Secondary Duties

1. Collaborates with other departments to support client cases.

Skills and qualifications - Hard and soft skills:

1. Must be able to multi-task and work in a fast-paced enviro...