Customer Service Representative

A well-known, established beauty brand is seeking an experienced, motivated, and brand-driven Customer Service Representative to join its Digital Consumer Relations team. This is a fully remote, long-term freelance opportunity offering full-time hours , with the requirement to work West Coast business hours . In this role, you will serve as the voice of the brand, assisting consumers via email, live chat, and phone with order-related inquiries, product questions, and product selection guidance. The ideal candidate thrives in a fast-paced, high-volume environment , maintains a professional and brand-appropriate demeanor at all times, and proactively escalates issues or trends to leadership when needed. Key Responsibilities • Respond to consumer inquiries quickly and efficiently across multiple channels • Resolve order issues and provide knowledgeable product support and recommendations • Accurately code and document consumer cases within internal systems • Identify and escalate recurrin...