Job Description

Customer Service Representative - Call Centre | Norwest | Hybrid
We are currently seeking a motivated and resilient Customer Service Representative to join a supportive call centre team in Norwest.

This is a fantastic opportunity to step into a corporate environment with excellent training, approachable leaders, and genuine longer-term potential.
The Role Working within a close-knit team of four and reporting into an experienced and supportive Customer Service Manager, you will be the first point of contact for customers calling through.

You can expect to:
  • Handle approx. – inbound calls per day
  • Investigate and resolve customer concerns, following clear processes
  • Receive comprehensive training before going live on the phones 
  • Work closely with your team and manager to deliver a high standard of service
  • 3/2 Hybrid Split
  • Update records and prepare correspondence in line with company procedures
  • W...

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