Customer Service Representative / Call Taker

As CSR/ Call Taker you are a key member of the team. You are responsible for assigning daily work/ calls to our technicians and a backup call taker to support our Dispatcher. Exemplifying our 

code of values by showing respect and courtesy to all customers and employees. 

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. 

Specific Responsibilities: 

Morning Duties-

•Contact the customer 15-30 minutes before dispatching the technician to the call.

•Dispatches technician to each job.

•Provide all customer info and problem to each technician as dispatched.

•Inform the tech on each call whether the customer is an AP member.

•Monitor AP member customers and provide priority service.

•Keep the customer informed if the technician is running late or will arrive ear...