Customer Service Representative

We are looking for a friendly and detail-oriented Customer Service Representative to be the first point of contact for our pest control customers. This role involves answering inquiries, scheduling appointments, and providing excellent service to ensure customer satisfaction and retention.

Requirements

Handle incoming phone calls, emails, and messages from customers regarding pest control services

Provide information about our services, pricing, and treatment options

Schedule, confirm, and update service appointments in our system

Address customer concerns, answer questions, and provide solutions in a professional manner

Follow up with customers after service to ensure satisfaction and offer maintenance plans

Maintain accurate customer records and update account details as needed

Process payments, issue invoices, and assist with collections as necessary

Work closely with technicians and the scheduling team to optimi...