Customer Service Representative

About the Role

This role will be part of a team dedicated to getting our newly formed Fyshwick Branch up and running. You will work alongside a fun and experienced team to provide expert product knowledge, answer calls, process orders, and resolve customer enquiries. This role focuses on managing inbound enquiries and proactively generating outbound sales across our range of product categories. You will have the opportunity to gain knowledge of our products and the construction industry and make a meaningful contribution to the success of our team.

Responsibilities

• Manage inbound and outbound phone calls, emails, and web enquiries from trade customers and convert sales


• Proactively contact white space - dream list, drop offs, new customers to promote products, campaigns, or offers


• Follow up quotes to closure managed in Salesforce


• Identify opportunities for cross-sell and upsell acros...