Customer Service Representative - Cantonese - Larkin

Overview

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the inquiries received via inbound phone calls and email channels.

The CSS will be the primary contact for customers using the client’s website shopping channel.

The CSS lives the values of our client which are:

1. Responsibility : The CSS represents the client and is the face of the brand to the outside world.
2. Quality and a Passion for Excellence : We always want to shoot for the best possible result.

The CSS is expected to project a professional company image through various communication channels.

Qualifications

Education background:

1. Bachelor’s Degree or at least Diploma or equivalent in any discipline.
2. Must have B2 level English Language proficiency (reading, writing, speaking and aural co...