Customer Service Representative

The Customer Service Role requires a customer service driven individual, who provides a hasslefree service to their customers, whilst supporting the business growth through the generation of leads, upselling and cross sales. They should have strong attention to detail with minimum error rates and able to provide solutions to complex queries.

Typical Accountabilities:

• Maintain accurate account and customer data.
• Respond to customers inquiry within SLA and aim for one call / case resolution.
• Identify and take ownership of customer concerns
• Identify new product opportunities and generate leads
• Liaise and build network with internal departments
• Upsell and cross sell new products
• Follow up on all commercial activity
• Operate effectively and adhere to current business policy and procedures
• Delivers consistent performance and achieves KPI's and business targets
• Drives ...