Customer Service Representative

Responsibilities:

Plans and conducts activities concerned with telephone customer support and dental benefit research activity by performing the following duties:

• Research dental plans and communicate with clients according to department specifications.
• Conduct/Answer phone calls from clients and enter data on dental benefit requests.
• Meet department production guidelines.
• Adhere to quality assurance guidelines.
• Assist other employees as needed with researching and communicating.
• Attain the highest level of knowledge regarding researching, communication and customer service.
• Handle fax requests through the fax request program.

Desired Skills & Knowledge:

• At least 1 year of continuous Customer Support experience in the BPO industry
• Excellent English communication skills - both written and verbal
• High level of comprehension and ...