Job Description

Overview

Customer Service Representative - Channel Partner (French-speaking)

In this role, you will be responsible for activities and processes that help the sales organization achieve business objectives within an experienced commercial framework. You will be responsible for supporting clients in the dedicated region and make sure their order processed with accuracy and provide excellent customer care in their queries.

How You’ll Make an Impact:

  • Ensure the following transactions are done to the highest standard, with accuracy and reducing transaction times within agreed timeframes: Order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling and crediting
  • Deal with customer calls and complaints effectively and professionally as per the service level agreement
  • Ensure case and call logging to a high-quality standard with regular updates on cases until successful conclusion...

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