Job Description
**Job Description:**
Under the direct supervision of Operation Supervisors, the Customer Service Representative is responsible for supporting a diverse membership community and their providers as well as other customers in a timely manner. This includes inbound and outbound engagement with members and/or providers via phone calls or correspondence regarding benefits, eligibility, or customer issues.
**Responsibilities:**
+ Conduct Welcome Calls to new members and perform Health Assessment Surveys as needed.
+ Provide member education and assists members with Primary Care Physician (PCP) selection and assignments.
+ Assist with access to care and wellness programs.
+ Demonstrate passion for providing superior customer service to our members and continually seek to understand the needs of those we serve.
+ Follow internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedur...
Under the direct supervision of Operation Supervisors, the Customer Service Representative is responsible for supporting a diverse membership community and their providers as well as other customers in a timely manner. This includes inbound and outbound engagement with members and/or providers via phone calls or correspondence regarding benefits, eligibility, or customer issues.
**Responsibilities:**
+ Conduct Welcome Calls to new members and perform Health Assessment Surveys as needed.
+ Provide member education and assists members with Primary Care Physician (PCP) selection and assignments.
+ Assist with access to care and wellness programs.
+ Demonstrate passion for providing superior customer service to our members and continually seek to understand the needs of those we serve.
+ Follow internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedur...
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