Job Description
Description We are looking for a dedicated Customer Service Representative to join our team in Charlotte, North Carolina. In this role, you will serve as the primary point of contact for customers, ensuring their inquiries and issues are handled efficiently and with attention to detail. This is a long-term contract position offering an excellent opportunity to build strong relationships and contribute to customer satisfaction.
Responsibilities:
• Respond to inbound customer calls and emails, addressing inquiries and resolving complaints promptly.
• Manage customer orders, ensuring accurate entry and timely processing using order entry systems.
• Utilize CRM tools to track interactions and maintain detailed customer records.
• Handle billing inquiries and ensure resolution of account-related issues.
• Coordinate with internal teams to deliver messages and updates to customers effectively.
• Support database management tasks, ensuring data accuracy and system u...
Responsibilities:
• Respond to inbound customer calls and emails, addressing inquiries and resolving complaints promptly.
• Manage customer orders, ensuring accurate entry and timely processing using order entry systems.
• Utilize CRM tools to track interactions and maintain detailed customer records.
• Handle billing inquiries and ensure resolution of account-related issues.
• Coordinate with internal teams to deliver messages and updates to customers effectively.
• Support database management tasks, ensuring data accuracy and system u...
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