Job Description
Description We are looking for a dedicated and personable Customer Service Representative to join our team in Charlotte, North Carolina. In this role, you will play a key part in ensuring smooth customer interactions and supporting operational processes. This is a long-term contract position ideal for someone with excellent communication skills and proficiency in computer systems.
Responsibilities:
• Communicate effectively with customers and builders to address inquiries and provide solutions.
• Create and process sales orders for installation and service requests.
• Schedule service and installation appointments efficiently, ensuring timely delivery.
• Utilize Microsoft Excel and other web-based portals to manage and update customer data.
• Maintain order accuracy by updating systems and documenting relevant information.
• Respond to inbound and outbound calls with professionalism and a customer-focused attitude.
• Collaborate with teammates to ensure se...
Responsibilities:
• Communicate effectively with customers and builders to address inquiries and provide solutions.
• Create and process sales orders for installation and service requests.
• Schedule service and installation appointments efficiently, ensuring timely delivery.
• Utilize Microsoft Excel and other web-based portals to manage and update customer data.
• Maintain order accuracy by updating systems and documenting relevant information.
• Respond to inbound and outbound calls with professionalism and a customer-focused attitude.
• Collaborate with teammates to ensure se...
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