Job Description
Description We are looking for an experienced Customer Service Representative to join our team in Chicago, Illinois. In this role, you will provide excellent service to members by addressing their inquiries, resolving issues, and guiding them through processes with professionalism and care. This is a long-term contract position that offers the opportunity to work in a dynamic and impactful non-profit environment.
Responsibilities:
• Respond to inbound calls with empathy and efficiency, ensuring member satisfaction.
• Accurately update and maintain member information in the system.
• Provide detailed explanations of policies and procedures to members.
• Offer guidance on best practices and necessary documentation.
• Utilize SharePoint and web-based member databases for seamless data management.
• Collaborate with team members to address complex member concerns.
• Manage order entry tasks and ensure data accuracy.
• Communicate effectively with bilingual ...
Responsibilities:
• Respond to inbound calls with empathy and efficiency, ensuring member satisfaction.
• Accurately update and maintain member information in the system.
• Provide detailed explanations of policies and procedures to members.
• Offer guidance on best practices and necessary documentation.
• Utilize SharePoint and web-based member databases for seamless data management.
• Collaborate with team members to address complex member concerns.
• Manage order entry tasks and ensure data accuracy.
• Communicate effectively with bilingual ...
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