Customer Service Representative

Mouser Electronics is seeking a Customer Service Representative for our Melbourne, Australia office.

Responsibilities

• Correspond with customers via telephone, email and chat.
• Accurately process various types of customer requests and inquiries regarding Mouser services.
• Generate new and repeat business through customer service initiatives and offering associated products and promotional items.
• Follow up with customers to ensure ongoing satisfaction.
• Promote and maintain high standards of quality and service excellence.
• Monitor delivery and quality to meet customer requirements.

Qualifications

• Professional verbal and written communication in English (minimum), including in a telephone environment. Additional languages may be required.
• Fluent reading and writing in English.
• Ability to type data for long periods of time.
• Proficient typing and...