Customer Service Representative

• ASAP start
• Hybrid working model
• Join a supportive team

This role is for our client, a specialist in 3PL and freight forwarding based in Tullamarine . The Customer Service Representative will provide high-quality customer and operational support, ensuring orders and shipments are processed accurately, issues are resolved efficiently, and service expectations are met.

Key Responsibilities

• Act as the main point of contact for customer enquiries
• Provide timely updates and resolve service issues
• Process orders, bookings, and documentation accurately
• Coordinate with internal teams and external partners
• Monitor orders or shipments through to completion
• Maintain accurate system records and job files
• Support invoicing, reporting, and general administration

Skills & Experience

Essential

• Experience in customer service withi...