Job Description
Job Description:
USAC and Mexico Customer Service Representative, Mexico City
Collaborate with innovative 3Mers around the world
The impact you will make in this role
Responsibilities include but are not limited to:
- You will manage incoming calls related to product pricing and availability, providing accurate and timely information to customers.- You will collect and analyze information on customer issues, including product, ordering, or shipping concerns, and engage the appropriate team or process to implement a resolution.- As you grow within the role, you may own customer order management activities by processing orders accurately and ensuring timely delivery. To do this you will need to interact with sales reps, pricing teams and the customer to ensure pricing, product, and order accuracy. You would coordinate with the logistics and supply chain teams to track shipments and update customers on delivery status.- You will implement change and process improvements by ...
USAC and Mexico Customer Service Representative, Mexico City
Collaborate with innovative 3Mers around the world
The impact you will make in this role
Responsibilities include but are not limited to:
- You will manage incoming calls related to product pricing and availability, providing accurate and timely information to customers.- You will collect and analyze information on customer issues, including product, ordering, or shipping concerns, and engage the appropriate team or process to implement a resolution.- As you grow within the role, you may own customer order management activities by processing orders accurately and ensuring timely delivery. To do this you will need to interact with sales reps, pricing teams and the customer to ensure pricing, product, and order accuracy. You would coordinate with the logistics and supply chain teams to track shipments and update customers on delivery status.- You will implement change and process improvements by ...
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