Customer Service Representative

About the Company:

Founded in 2008 by Ross Sapir, Roadway Moving is built on the core principles of accountability, kindness, generosity, and dedication. These values drive a culture of excellence, where our people—not just our trucks—set us apart in a crowded industry. We believe in investing in both our employees and our clients, fostering an environment rooted in respect, urgency, clear communication, and appreciation. At Roadway, we don't just move boxes, we move lives, and we do it with a commitment to making the experience remarkable for everyone involved.

Responsibilities:

• Provide superior customer support with our clients and serve as the primary point of contact

• Utilize active listening skills and consultative sales techniques to understand client's wants and needs

• Follow up with clients regarding experience

• Handle high volume of calls

• Determine the quickest, most effective w...