Customer Service Representative

**PRIMARY JOB ACCOUNTABILITIES**:
- Freight Covered Every Day (Exceed customer on-time pick-up and delivery expectations; proactive analysis to prevent service failures)
- Customer Relationship (Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.)
- Carrier Relationship (Productive carrier relationship development, AP Discrepancy resolution, cover loads, handling and management of difficult situations, etc.)
- Financial Procedures and Operating Metrics (Detention management, research/resolving invoice discrepancies, benchmark rate achievement, automation objectives, expedite decisions and cost, etc.)
**ESSENTIAL FUNCTIONS AND TASKS**:
- Ensure automated routing guide assignment/tender is accepted in Standard Routing Guide (SRG).
- Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed and communicate with Logistic...