Customer Service Representative

Customer Service Representative

Location: Remote (LATAM-based preferred)

Schedule: Monday to Friday

Language: Fluent English (spoken and written)

Payment: 950 USD

About the Role

We're looking for a dedicated and detail-oriented Customer Service Representative to join our growing team. In this role, you'll support users through email, chat, and phone, ensuring their issues are resolved quickly and thoroughly while delivering an exceptional service experience. This position requires strong communication skills, empathy, and a proactive mindset.

Key Responsibilities

• Respond to customer inquiries via email, live chat, and phone with professionalism, empathy, and efficiency.
• Identify, troubleshoot, and resolve customer issues by investigating problems and providing clear solutions.
• Escalate technical or complex problems appropriately, while ensuring the customer is informed throughout the process.
• Mon...