Customer Service Representative

Join Our Team at Solvo Global

Solvo Global is looking for a Customer Service Representative to join our team If you have excellent English skills (9-10), customer service experience, and are ready to work remotely from Bogotá, Bucaramanga, Medellín, Cali, Armenia, this opportunity is for you

Position: Customer Service Representative

Responsibilities:

• Handle customer inquiries via phone, email, and text messages.
• Resolve customer issues efficiently and aim for first interaction resolution.
• Track and report on key performance metrics like Net Promoter Score (NPS) and resolution rates.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with different departments to ensure customer satisfaction.
• Utilize Zendesk to manage and respond to customer inquiries.

Schedule: Monday to Friday | 11:00 AM - 8:00 PM

Requirements:

• Proven experience as a Customer Service Representative or in a similar role.
• Familiarity with customer service metrics like NPS, first interaction resolution, and call handling.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to handle multiple tasks and prioritize effectively.
• Experience with Zendesk is a plus.
• Visa permit is a must, as training will be conducted in the US.

Benefits:

• Indefinite-term contract.
• Excellent work environment
• Additional perks Enjoy our Solvo University, with free English and Excel courses for you and a family member, compensation fund benefits, discounts, and more

For more information, contact us at: or email: