Customer Service Representative

About us

Xcite is a dynamic startup in the
Social Gaming Industry
. We are all about building amazing entertainment products with the customer experience as the main priority. Our mission is to revolutionize online entertainment.

The role

Join our brand-new team and become the
face of our company
You'll play a key role in delivering
exceptional customer experiences
while ensuring their voices are heard.

Your insights will help us continuously improve our services, making a real impact on both our customers and the company.

What you will be doing

• Engaging with customers via Live Chat and Email, providing prompt and friendly support.
• Verifying (KYC) documentation and following up with any additional requests.
• Seeking solutions for complex queries by escalating to the respective department.
• Identifying customer pain points and sharing valuable feedback with management to enhance our services. In...