Job Description

Description

Customer Service Representative Required:


Location: Coventry - CV5


Temporary


Key role and responsibilities for our clients Customer Service Representative:

  • Prioritise and process all customers' orders in line with Customer Service KPI

  • Logging consumer complaints onto the technical complaint database.

  • Investigating and obtaining batch information, date of production, line produced, and shift team, then logging this information onto the complaints database.

  • Processing dispatches for ACST.

  • Processing dispatches for Brakes.

  • Accessing ZPS4 reports for shortages.

  • Processing customer sample requests and arranging deliveries with City Sprint.

    • Minimum requirements for the Customer Service Representative:

  • Using SAP and/or EDI ordering. Preferably in a manufacturing environment.

  • Warehouse and monitoring s...

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