Customer Service Representative (Cross-selling Experience)

Drive Retention. Build Relationships. Grow Globally.

Job Description

As a Customer Service Representative, you will help drive customer retention and business growth by managing software renewals, nurturing leads, and supporting sales operations. Your work ensures smooth communication, accurate reporting, and strong client relationships across global markets.

Job Overview

Work setup: Work From Home (Colombia)

• 5 days work week
• Work from home arrangement
• 20 vacation days in total
• Fully customized Emapta laptop and peripherals
• Indefinite term type contract
• Direct exposure to our clients
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit:

The Qualifications We Seek

• Associate Degree in Business, Marketing, Communications, or a related field p...