Customer Service Representative/ Customer Service Lead (Voice Process)

Customer Service Representative/ Customer Service Lead (Voice Process)

Experience: 6 Months – 5 Years

Employment Type: Full-time

Shift: Day Shift

Industry: Voice-based Customer Support / Contact Centre

Job Summary:

We are seeking a confident and customer-oriented Customer Service Representative / Customer Service Lead (Voice Process) to handle high-volume inbound and outbound calls, resolve customer concerns, and ensure a superior customer experience. The role requires excellent communication skills, call-handling expertise, and for senior candidates, the ability to lead voice support teams and manage escalations effectively.

Key Responsibilities:

Voice Process - Core Responsibilities:

• Handle high-volume inbound and outbound voice calls professionally ...