Customer Service Representative

Texas AirZone, a leading HVAC company, is seeking a motivated and customer-oriented individual to join our team as an HVAC Customer Service Representative (CSR). The CSR wil play a key role in delivering superior service to our clients by addressing inquiries, scheduling appointments, and coordinating with our HVAC technicians. This position requires strong communication skills, HVAC knowledge, and a commitment to providing exceptional customer experiences.

Responsibilities:

• Serve as the first point of contact for customers seeking HVAC services, answering inquiries and providing information about our company's offerings.
• Schedule HVAC service appointments accurately and efficiently, considering technician availability and customer preferences.
• Communicate with customers to confirm appointment details, including date, time, and service requirements.
• Coordinate with HVAC technicians to ensure timely arrivals and efficient serv...