Customer Service Representative (Danish)

• Position: Customer Service Representative
• Location: Barcelona, Spain
• Employment type: Full-time
• Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Answer phone calls, emails, and chat messages from customers regarding their orders or service.
• Handle post-purchase concerns such as missing items, damaged products, or delays.
• Assist customers with return requests, exchanges, and refunds in line with company policies.
• Enter and update customer information and order details in the system.
• Work with the warehouse, shipping, and billing departments to resolve customer issues.
• Check in with customers to confirm resolution of issues or to gather feedback.
• Document all customer interactions and resolutions in the CRM or internal tracking system.
• Offer guidance or clarification about product features, warranties, and usage.
• Achieve targets for res...