Customer Service Representative

Job Description

Join a leading food ingredient manufacturer as a Customer Service Representative, where you'll play a crucial support role for the Customer Service Associates. This opportunity offers a pathway for career advancement within the company.

Responsibilities

• Assist Customer Service Representatives with updating and maintaining sales orders in the ERP system.
• Perform order entry and data entry tasks with a high degree of accuracy.
• Generate and maintain Excel-based reports to support sales and customer service operations.
• Monitor and track order status, ensuring timely communication of updates or issues.
• Collaborate with production, logistics, and sales teams to resolve order discrepancies or delays.
• Support process improvements and documentation efforts within the customer service function.
• Provide backup support to Customer Service Representatives during peak periods or absenc...